Privacy Policy

We, Conquip Engineering Group, take the protection of your personal data very seriously (regardless of where you visit it from) and strictly adhere to the rules laid out by data protection laws including the General Data Protection Regulation (GDPR-EU and GDPR-UK), Data Protection Act of 2018 (DPA) and Privacy and Electronic Communications Regulation (PECR).

This website is operated by Conquip Engineering Group in the United Kingdom.  In this privacy policy, references to ‘we’, ‘us’ and ‘our’ related to Conquip Engineering Group. References to ‘our website’ or ‘the website’ relate to https://cqegroup.com/uk/. Conquip Engineering Group is the controller and responsible for your personal data.

This privacy policy aims to give you information on how Conquip Engineering Group collects and processes your personal data through your use of this website, including any data you may provide through this website when you enquire about a product or service, purchase a product or service, request information or sign up to any marketing communications.

It is important that you read this privacy policy together with any other privacy policy/notice/statement or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements the other policies and is not intended to override them. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

We have appointed a data protection officer (DPO) who is responsible for monitoring and providing guidance with our compliance with data protection laws mentioned above. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the us using the contact information in section 15 of this privacy policy.

We collect your personal data for one of the following purposes:

• To manage communications between you and us.
• To perform the contract we have entered into with you. This includes data processed for delivery or invoicing you (if applicable).
• To provide you with information you have requested through (call, email or webforms) or which we may feel may be of interest to you.
• To ensure the safe operation of our website and to monitor the performance of our website and maintaining backups.
• For marketing and advertising purposes.
• Any personal details you knowingly provide us with, through forms, quote requests or emailing us, including but not limited to: name, job title, company name, telephone number, email address and postal address.
• For Recruitment, if you have shown interest in working with us.

For further detail, check section 4 of this privacy notice.

We only collect and use personal information about you when the law allows us to. Most commonly, we use it where:

• The data subject (you) has given consent to the processing activity taking place.
• If the processing is necessary for the performance of a contract
• If the processing is necessary for compliance with a legal obligation to which the controller is subject
• If the processing in necessary for the purpose of the legitimate interest pursed by us or our partners.

We believe we hold your data and contact you based on meeting one or more of the above criteria, so that we may respond to your enquiry, fulfil your order for a product or service and send you relevant and targeted marketing communications from time to time. Your data is never processed in an automated way but instead processed manually, without exception, and is never subject to profiling.

Where legitimate interest is identified as a lawful basis, we have already undertaken a legitimate interest assessment which is a three-part test covering:

The purpose test – to identify the legitimate interest

Necessity test – to consider if the processing is necessary for the purpose identified

Balancing test – considering the individual’s interests, rights or freedoms and whether these override the legitimate interests identified.

For a detailed view on lawful basis for processing see the table in Section 4.0.

Conquip Engineering Group processes your personal information for the purposes outlined in the table below. This information is obtained directly when you willingly provide it by entering details into web forms, requesting quotation from the website, engaging in email communication or apply for job.

We also record data through this website which allows us to recognise you and your preferred settings, which saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or advise you before downloading cookies, information regarding this may be found in your browser ‘help’ area. You can read our cookie policy here.

In addition, this website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policy. When you leave our website, we encourage you to read the privacy policy of every website you visit.

Marketing

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details with free consent when you entered a competition or registered for a promotion or on the basis of legitimate interest and, in each case, you have not opted out of receiving that marketing.

We will get your express opt-in consent, before we share your personal data with any company outside the Conquip Engineering Group of companies for marketing purposes.

Opting out

You may opt-out or unsubscribe from our marketing communications at any time, either by selecting the opt-out option in each of our communications, or by notifying us that you no longer wish to receive information and we will remove you from the relevant databases as soon as practical after we receive the information.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase which is a form of contract, warranty registration, product/service experience or other transactions.

4.1 Special Category Data

We do not collect any Special Categories of Personal Data about you this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. Nor do we collect any information about criminal convictions and offences.

If we process special category data we will ensure that we have an Article 9 exception allowing us to do so.

4.2 Third Party Collection of Personal Data

We do not collect any customer personal data from any third party.  We may collect data for recruitment from third parties such as Logic Melon or CV library.

We pride ourselves on ensuring that your personal data is only retained for the period that we need it for, or in accordance with laws, regulations and professional obligations that we are subject to. All personal information collected has a defined retention period, which is in-line with our retention policy. If you would like to find out how long your information is being retained, please see “additional information”, section 16 of this policy.

We take the responsibility for protecting your privacy very seriously and we will ensure your data is secured in accordance with our obligations under the Data Protection laws. We have in place technical and organisational measures to ensure personal information is secured and to prevent your personal data from being accessed in an unauthorised way, altered or disclosed.  We have in place a robust access control policy which limits access to your personal data to those employees, contractors and other third parties who only have a business need to know. The processing of your personal data will only take place subject to our instruction.

We have policies and procedures to handle any potential data security breaches and data subjects, third parties and any applicable regulators will be notified where we are legally required to do so.

We have ensured that all employees have had information security and data protection training. If you would like more details of the security we have in place, please see “additional information”, section 16 of this policy.

We do not knowingly collect information on children. If we have collected personal information on a child, please contact us immediately using the details in section 15, so we can remove this information without any undue delay.

In this Section, we have summarised the rights that you have under General Data Protection Regulation. Some of the rights are complex, and not all the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

Your principal rights under General Data Protection Regulation are:

• Right to Object
• Right of Access
• Right to Be Informed
• Right to Rectification
• Right to Erasure
• Right to Restrict Processing
• Right to Data Portability

The right to object

You can exercise this right if:

• Processing relies on legitimate interest
• Processing is for scientific or historical research
• Processing includes automated decision making and profiling
• Processing is for direct marketing purposes

• The right of access
  • You or any third party acting on your behalf with your authority may request a copy of the personal data we hold about you without charge.
  • We will ask to verify your identity or request evidence from the third party that they are acting on your behalf before releasing any personal data we hold about you.
• The right to be informed
• We are required, to provide clear and transparent information to you about how we process your personal data. This privacy notice addresses this right.
• The right of rectification
  • If you believe the personal data we hold about you is incorrect or incomplete you have the right to correct this and you may exercise this right along with the right to restrict processing until these corrections are made.
• The right to erasure
  • If there is no legal basis or legitimate reason for processing your personal data, you may request that we erase it.

• The right to restrict processing
  • You may ask us to restrict the processing of your personal data. This means we will still hold it but not process it. This is a conditional right which may only be exercised when:
  • Processing is unlawful
  • We no longer need the personal data, but it is required for a legal process
  • You have exercised your right to object to processing and require processing to be halted while a decision on the request to object is made.
  • If you are exercising your right to rectification
• The right to data portability
  • You can request that your personal data is transferred to another controller or processor in a machine-readable format if:
  • Processing is based on consent
  • Processing is by automated means (i.e. not paper based)
  • Processing is necessary for the fulfilment of a contractual obligation

If you have any question about these rights, please see “additional information”, section 16.0 of this policy.

Where you have given consent for processing, or explicit consent in relation to the processing of special category data, you have the right to withdraw this consent at any time, but this will not affect the lawfulness of processing based on consent before its withdrawal.

Where we need to collect personal data by law or in order to process your instructions or perform a contract we have with you and you fail to provide that data when requested, we may not be able to carry out your instructions or perform the contract we have or are trying to enter into with you. In this case, we may have to cancel our engagement or contract you have with us, but we will notify you if this is the case at the time.

Our website uses cookies. You can read our cookie policy here.

Your personal data is not used in any automated decision making (a decision made solely by automated means without any human involvement) or profiling (automated processing of personal data to evaluate certain conditions about an individual).

Conquip Engineering Group may disclose your personal data, listed in section 4 to some third parties to help us deliver our services/products. All third parties are contractually bound to protect the personal data we provide to them. We may use several or all of the following categories of recipients:

• Business partners, suppliers, contractors for the performance of any contract we enter into with them or you
• Companies within our group where necessary for administrative purposes and to provide services to you
• Third parties that support us to provide products and services e.g. IT support, cloud-based software services, providers of telecommunications equipment). This includes Microsoft Outlook, Salesforce, Hiredesk
• Marketing services providers. This includes Salesforce, Zendesk
• Payment service providers. This includes SAGE Pay, InspHire, Lloyds Bank
• Recruitment service providers. This includes Logic Melon, CV Library and other UK based recruitment agencies.
• Professional advisors e.g. lawyers, auditors
• Web analytics and search engine provider to ensure the continued improvement and optimisation of our website.
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

We do not transfer your personal data outside the UK and European Economic Area (EEA).

However, if we transfer your personal data outside of the UK to a country without an adequacy decision, we will ensure appropriate safeguards are in place prior to the transfer. These could include:

• International Data Transfer Agreement (IDTA)
• Standard Contractual Clauses + UK Addendum
• An exception as defined in Article 49 of the EU GDPR

For more information about transfers and safeguarding measures, please contact us using the information in section 16.

We take any complaints about our collection and use of personal information very seriously.

If you think that our collection or use of personal information is unfair, misleading, or inappropriate, or have any other concern about our data processing, please raise this with us in the first instance.

To make a complaint, please contact us via email on dpo@cqegroup.com.

Alternatively, you can contact us:

By Post: Unit 4, Waterbrook Estate, Waterbrook Road, GU34 2UD

By Phone: 0845 520 1101

Alternatively, you can make a complaint to the Information Commissioner’s Office:

By Post:

Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

By Website: Click Here

By Email: Click Here

Your trust is important to us. That is why we are always available to talk with you at any time and answer any questions concerning how your data is processed. If you have any questions that could not be answered by this privacy policy or if you wish to receive more in-depth information about any topic within it, please contact our DPO and Compliance Team via email on dpo@cqegroup.com.

We reserve the right to make changes to this policy from time to time and the latest version of the policy will always be displayed on our website. You should check this policy from time to time to see any updates. This policy was last updated on 18/09/2024.