Repair & Refurbishment FAQ – Conquip Covered
19th, February 2024
As part of Conquip Covered’s range of after-sales services, we can provide a repair and refurbishment service for you to have on-site. Our priority is to ensure that any Conquip equipment on-site is safe for our customers and site operatives to use, preventing any potential accidents and extending its lifecycle at the same time.
Regular maintenance combined with proactively organising the refurbishment and repair of equipment at the earliest convenience not only protects site personnel but it also reduces the cost of scrapping unsafe kit, prevents unnecessary expenditure on replacements and improves the sustainable use of existing equipment.
In this blog we run through the details of our repair and refurbishment service and answer frequently asked questions.
Does Conquip provide this service on all their products?
Yes we do. Whatever piece of Conquip kit you have we aim to carry out any necessary repairs on-site to minimise downtime. If more extensive repairs are required, we will arrange for the item(s) to be collected, refurbished in our workshop, re-sprayed, inspected and delivered back to site as soon as possible. Plus, we can repair and refurbish some equipment from other manufacturers too.
What happens during a repair or refurbishment?
During your booking there will be a:
- Visual inspection by our in-house engineer.
- Manual operational inspection.
- Our engineer will repair or replace what needs doing, where possible, on the same day, or it will be sent back to our workshop.
- We will recertify the equipment and notify you of the outcome.
Do you offer a replacement while my equipment is in the workshop?
We can provide replacement equipment at competitive hire rates in the interim, ensuring you do not experience any delays to your project. Upon inspection of the damage, if we determine the fault with the Conquip equipment is caused by manufacturing or if it is covered under warranty, we would offer a replacement free of charge.
Is there a standard turnaround timeframe?
Not really as it depends on what the product is and the extent of the repairs required but providing we have the spare parts in stock, between one and three weeks.
Which of your depots have refurbishment capabilities?
Our Alton, Stoke and Norfolk depots are both kitted out with state-of-the-art workshops to carry our equipment repairs and spray booths to ensure your kit is refurbished to the highest quality and is returned to site as good as new…or as close as possible!
How do I know if my equipment needs repairing?
Pre-use checks will identify any signs of wear and tear and any defects should be documented and the necessary action taken to prevent any harm to site personnel. Conquip recommend instilling a competent person responsible for carrying out pre-use checks on all kit to ensure it is safe to use. We provide pre-use check sheets for all products in our range, either within a product’s user guide or as a stand-alone document.
Did you know?
Conquip offer equipment inspections on all site equipment?
Take advantage of this additional service we offer under the ‘Conquip Covered’ umbrella to ensure your kit is always compliant. Following an inspection, our engineers will advise whether any repairs are required and will either carry them out on-site or organise a trip to our workshop. Visit here to find out more.
Get in touch with your Account Manager, give us a call to speak to one of our friendly customer support team, or book a visit from an engineer using our online form.
