What is Conquip After Sales Support?
We care for your equipment. Our care doesn’t stop once we no-longer own our equipment. We have confidence that every piece of Conquip equipment has been designed, built and tested to last, so we are committed to look after it for its lifetime.
Conquip After Sales Support is about ongoing equipment care after you have made the purchase. We offer you tailored, exclusive hassle-free service, and are on hand with expert advice and support, if and when you should need it.
What does Conquip After Sales Support include?
Conquip After Sales Support includes anything that you may need help with after you own a piece of Conquip equipment. Specifically, these can be split into the following areas:
Genuine Conquip replacement parts and spare components to keep your equipment functioning correctly. Our equipment is built to last, but if something gets lost, breaks down or needs updating to ensure highest compliance, we can send out spare parts immediately, so you can get your equipment back up and running as quickly as possible and get the job done.
Our equipment is designed for heavy use, and you need every minute of on-site production you can get. With our refurbishment and maintenance service, we’ll keep your equipment in top form, replacing any tired parts and cleaning it to ensure it is always safe and compliant.
The equipment is taken to our refurbishment facilities, where jet washing, blast cleaning, repairs, new welds and repainting are carried out, then transported back to site with a finish that’s like new. Minor repairs can be carried out on site to ensure minimal downtime and a documentation of work carried out is made available on completion.
Conquip offers 3, 6 and 12 monthly inspections on any equipment to ensure it’s fit for purpose, maintained and compliant. Our trained and qualified engineers carry out these visual inspections on site or at our manufacturing facilities, to relevant regulations including LOLER and PUWER. Certifications are provided and kept on file, so you can check on the history of your piece of equipment at any time.
Our on-site training allows you to get the best from your Conquip equipment. Our technical team instruct you, and all users of your equipment, about best practice and safe use in an easy to follow, step-by-step, hands on approach.
For larger equipment solutions, such as CantiDeck loading platforms and BulkX systems, we provide an installation service and offer relocation training so site operatives can move equipment safely, when required, to ensure you can get the best use out of your equipment.
For peace of mind, we offer a 12 month manufacturer’s warranty on all of our products.
The warranty guarantees that Conquip will replace or repair any deficit which we consider to be due to faulty workmanship or material, within 12 months of the sale date. This can be extended, at the time of purchase, as needed.
After Sales Support – the extra mile.
“As a buyer for ten years in a number of different industries it’s a pleasure to find a company that will go the extra mile when the inevitable site issues come up.”
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