What makes Conquip Aftersales support different from other suppliers?

Unlike many suppliers, our after-sales services are delivered directly by the original equipment manufacturer. This means customers benefit from expert engineering knowledge, genuine OEM parts, nationwide support, digital compliance records, training, inspections, repairs and refurbishment services from a single trusted partner.

We want to work with companies that have online portals for managing equipment documentation and certificates. Does Conquip have anything like this?

We do. We have a digital portal for our after-sales customers. When our engineers visit your site to carry out an inspection or repair, the documentation, including Report of Thorough Examination, is instantly added to the portal and is available for anyone in the office to review and download. Find out more about our Digital Portal .

Can Conquip provide training and toolbox talk materials for site teams?

Absolutely, yes. We have structured on-site training sessions for groups of up to six people, for a number of our complex solutions, including shoring boxes, the Powerbrush Forklift Sweeper , Concrete Washout , BulkX , CantiDeck , Formwork Rack and Concrete Skip . Read our in-depth guide on these courses . We can also offer bespoke training sessions on request.

How we help ensure customers receive the correct parts ?

As the original equipment manufacturer, we maintain records of all our products and components. Our after-sales team works with customers to identify the correct part for the specific product and model, helping to avoid delays, incorrect orders and unnecessary downtime.

How long does it typically take us to support your questions?

Our support team aims to respond to customer enquiries as quickly as possible. Many questions can be resolved immediately by phone or email, while more technical queries can be escalated to our engineering team to ensure customers receive accurate advice and support as soon as possible, usually within a day.

How do I report damage or request a repair?

Customers can report damage or request a repair by contacting our Conquip Covered team by phone, email or through their account manager. We will assess the issue, arrange an engineer visit if required and recommend the most appropriate repair or refurbishment solution.

Conquip Covered: What’s New for 2026?

With decades of experience in designing and manufacturing best-in-class equipment for the infrastructure, built environment, utilities, and housebuilding parts of our industry, we launched Conquip Covered just over two years ago.

A flexible set of after-sales services, helping customers with seven core aspects for on-site compliance, safety, performance, efficiency and sustainability.

For 2026, that range of services has evolved to nine. Let’s explore…

NEW for 2026: Service Plans

We know that equipment servicing can easily fall behind or be forgotten about.

We have now launched Service Plans, which allow our team to take the hassle out of booking ad hoc or scheduled repairs and inspections, and provide structured equipment servicing

These are fixed plans to carry out minor works and inspections, making sure your site is compliant, safe and can be regularly booked to align with your LOLER/PUWER inspections.

These service plans are currently available on our Autolock Tipping Skip, Boot Wash, CantiDeck, Concrete Skip, Fuel Bowser, Smart Fuel Tank, Fuel Eco-Hub and Powerbrush Forklift Sweeper.

NEW for 2026: Maintenance Packs

We have just introduced Maintenance Packs.

These are specially crafted bulk buy packs of certain products, optional extras and parts to ensure you always have a spare in stock.

These packs include extras for our Boot Wash, Compact Concrete Washout Unit, Concrete Washout System, Concrete Skips, Powerbrush Forklift Sweeper, and Safety Station. Plus, if you preorder, we can deliver your Maintenance Packs to coincide with your next inspection, ensuring you maximise uptime.

Training

We have always set ourselves a standard to provide the best possible practice guidance and usage documents.

We have recently launched our Product Use Guide library. This free, easy-to-access area of our website is home to all our new and existing guidance, including technical user guides, step-by-step videos, and animations. All guidance is easy to read, watch, listen to or download on your phone or laptop.

We also offer on-site training for our more complex solutions, which include: CantiDeck, Shoring boxes, BulkX, Compact Concrete Washout Unit, Concrete Washout System, Concrete Skips, Powerbrush Forklift Sweeper and Formwork Rack. These training courses are delivered on-site for up to 6 people, combining practical hands-on training and classroom/syllabus learning, to give your team the confidence to use our equipment safely.

Repair & Refurbishment

We offer two types of services for equipment that needs maintenance…

On-site repair service: our on-site engineers travel to your site to assss equipment, carry out small repairs, welding, and part replacements, then reinspect your kit to ensure everything is working as it should and we provide a Report Of Through Examination.

When more extensive work is needed, we can collect your equipment and take it to one of our workshops, where it is assessed, cleaned, repaired, resprayed and fully inspected before being returned to the site, and we will provide a Report Of Through Examination.

Inspections & Reports

Ensuring safety and compliance, our expert on-site engineers carry out LOLER and PUWER inspections (which should be carried out at least every 3-6 months) and provide you with clear Reports Of Thorough Examination that highlight wear, risks, and recommended next steps before they leave.

Our engineers record inspection results digitally while on-site, including asset details, photographs, equipment condition, defects identified, repairs completed, replacement parts fitted, compliance status and recommendations for future action. This information is instantly available in the final report and our digital portal.

A Conquip engineer recording a customer's job on a tablet

Spare Parts

Conquip Covered provides OEM spare parts, stocked locally and usually delivered to you on the next business day, when ordered before 3 pm*, ensuring your site keeps running smoothly and safely.

Easy-to-use Documentation

We always want to ease any administration relating to your equipment, we help to do this with inspection reports, certifications and service records that are presented clearly and stored digitally, making them easy to access, share and audit.

With every inspection, you’ll receive an itemised LOLER/PUWER Report Of Thorough Examination that shows exactly what’s been done, what’s due next and where attention may be needed.

Helpdesk Support

We’re here for you wherever and however you need us.

Our Conquip Covered team is available for you and your team by phone, WhatsApp video, email, or online. We’re always ready to support you with questions about inspections, repairs, troubleshooting, compliance queries, and more. You can contact us here.

Plus, when remote support isn’t enough, we have engineers ready to attend your site to resolve any issues quickly, keeping downtime to a minimum.

Digital Portal

We're a single service partner for inspections, repairs, refurbishment, spare parts, training and compliance support. Our digital reporting, inspection reminders, online portal and nationwide engineering team help minimise administration and make managing equipment straightforward.

Whether you’re a buyer, site manager, or QHSE professional, the information you need is always up to date and easy to retrieve online.

Contractors can:

1. Search for their assets (equipment) and their ROTEs, along with photos showing the work and any repairs made to their kit.
2. See which items have passed or failed the last inspection.
3. Check when inspections are due in the future.

The service is available for every customer as a chargeable, rolling monthly subscription service. Get in touch if you'd like us to set your business up.

Were here to help when it really matters, with support for every after-sales need. Contact the team today.

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Conquip Covered: What’s New for 2026?

NEW for 2026: Service Plans